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THE FACE SUITES, Kuala Lumpur – Your ideal downtown stay
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Hotel Overview
1020, Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
Kuala Lumpur Federal Territory
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1020, Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
Kuala Lumpur Federal Territory
Map view
1020, Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
3100 ft
Mall
Suria KLCC
3100 ft
Park
KLCC Park
1.3
mi
Mall
Chinatown
1.8
mi
Aquarium
Aquaria
4500 ft
Market
Central Market
1.0
mi
Kuala LumpurMalaysia
Dataran Merdeka
1.4
mi
Park
Kuala Lumpur Bird Park
1.5
mi
Mosque
National Mosque of Malaysia
1.4
mi
Kuala LumpurMalaysia
Alor Street
4500 ft
Museum
Islamic Arts Museum Malaysia
1.5
mi
Event hall
Kuala Lumpur Convention Centre
4500 ft
Mall
Pavilion KL
4500 ft
Garden
Perdana Botanical Gardens
1.7
mi
Mosque
Jamek Mosque
1.0
mi
KLCC - Bukit Bintang Pedestrian Walkway
4500 ft
Jalan Raja Merdeka Square
Sultan Abdul Samad Building
1.4
mi
Museum
Petrosains Science Discovery Centre
3100 ft
Monument
National Monument
1.5
mi
Park
KL Forest Eco Park
1.0
mi
Pagoda
Sri Maha Mariamman Temple
1.8
mi
Kuala Lumpur City Centre KLCC
3100 ft
Park
Kuala Lumpur Butterfly Park
1.3
mi
Bus Station
Pudu Sentral
1.0
mi
Park
Titiwangsa Lake Gardens
1.4
mi
Jalan Tunku Abdul Rahman
Jalan Masjid India
1.0
mi
Theatre
Cultural Palace
1.3
mi
Shopping Area
SOGO Mall
1.7
mi
Capital Square
1.0
mi
Sasana Kijang
Bank Negara Malaysia Museum and Art Gallery
2.4
mi
Nearby
Event hall
Petronas Twin Towers
2900 ft
Mall
Suria KLCC
3100 ft
Aquarium
Aquaria
3900 ft
Stadium
Stadium Negara
2500 ft
Stadium
Merdeka Stadium
2500 ft
Park
KL Forest Eco Park
3200 ft
Event hall
Kuala Lumpur Convention Centre
3900 ft
Museum
Petrosains Science Discovery Centre
3200 ft
Jalan Tunku Abdul Rahman
Jalan Masjid India
3100 ft
KLCC - Bukit Bintang Pedestrian Walkway
3800 ft
Event hall
Petronas Philharmonic Hall
2700 ft
Brickfields
'Torana' Gate
2500 ft
156 Jalan Ampang
Avenue K Shopping Mall
3700 ft
Shopping Area
The Weld
3600 ft
Restaurants
Deep Blue
0 ft
1020 Jalan Sultan Ismail THE FACE Suites
Tangerine
100 ft
1020 Jalan Sultan Ismail THE FACE Suites
Ah Yat Abalone Seafood Restaurant
300 ft
Jalan Sultan Ismail Bangunan Life Centre
TEMPTationS
900 ft
Corner of Jalan Sultan Ismail and Jalan Ampang
Beriani Asif
1200 ft
R-08
Evolution Cafe
900 ft
Corner Of Jalan Sultan Ismail And Jalan Ampang,
Lobby Lounge at Renaissance Kuala Lumpur Hotel
900 ft
Ground Floor
Tandoor Grill
1200 ft
Level 3A
Villa Danieli
1700 ft
Jalan Sultan Ismail Sheraton Imperial Kuala Lumpur Hotel
Guest Reviews & Ratings
What Guests Are Saying?
82%
loved it & would return
Spacious rooms
Great location
Dirty rooms
Unpleasant service
8.2/10
Great
Rooms
7.7
Location
8.5
Service
7.5
Dining
7.7
Guest reviews
8.2/10
based on 7 reviews
4.5/5
based on 927 reviews
8.0
8.0/10 based on 1508 reviews
#18 of 386 hotels in Kuala Lumpur based on Tripadvisor
Curtis
United States,
March
2024
7.2/10
The hotel is conveniently located near all amenities and famous sights, offering spacious rooms with free parking, but the issue of having only 1 toilet for a 2-bedroom setup is unacceptable. There was a noticeable smell in the room, leading to a call for air freshener from the housekeeping.
Rooms
7.0
The rooms are spacious and value for money, but the lack of adequate toilets in the 2-bedroom configuration was disappointing. The room required freshening up due to a persistent smell.
Service
6.0
The staff was friendly and accommodating, except for a few instances like suggesting smoking on floor 51 and chasing me to remove the float. Service information was sometimes redirected to official sources rather than providing direct help.
Location
8.0
The location is very strategic and convenient, within walking distance to Petronas Towers and near Bukit Bintang. However, being so close to the Twin Towers means it can get crowded.
Dining
8.0
The dining experience was pleasant, with friendly staff and a varied buffet selection. The pool was a standout feature, although it's worth considering that the service during peak hours might require improvement.
Facilities
7.0
However, some minor areas like a delay in service and the need for air freshener show room for improvement.
Hugh
United Kingdom,
February
2024
8.0/10
I booked the room about 6 months in advance specifically for NYE to watch the fireworks from the rooftop pool area. The 83 sqm room with views of the Twin Towers and KL Tower was spacious with a fully functional kitchen, a comfortable bed, and a very nice bathroom. The facilities were good, and there was everything I needed.
Rooms
9.0
The room was spacious with a fully functional kitchen, a comfortable bed, and a very nice bathroom.
Service
8.0
The staff were very cooperative and well-trained. They were really kind and helpful, making my stay more pleasant.
Location
9.0
The location was fantastic, very close to the Petronas Towers. It was convenient to take a taxi to get around.
Dining
6.0
The dining experience was under our expectations. Although the food had a wide variety of choices, it was not buffet as expected.
Facilities
8.0
The facilities were good, offering room service, dry cleaning, housekeeping, and laundry services.
Steven
United Kingdom,
September
2023
5.6/10
The hotel was phenomenal with excellent rooms boasting two bedrooms and plenty of space for all activities. However, the cleanliness was a major letdown with coffee spills on the floor, dirty bath and toilet, and suspicious stains on the bedsheets.
Rooms
5.0
The spacious rooms have 2 bedrooms, offering ample place for all needs.
Service
5.0
The service was responsive to our issues but lacked friendliness and proper mask coverage.
Location
8.0
The location is perfect, close to city center, food places, and within walking distance to metro and monorail lines.
Dining
8.0
The dining experience was particularly excellent, especially with the wide selection of syrups for coffee and various breakfast options.
Facilities
5.0
The facilities were not up to par, needing improvement.
Spacious rooms
Dirty rooms
Bob
United Kingdom,
August
2023
8.4/10
During my 3-day stay on the 50th level, I felt like I was in a standalone luxury suite that resembled a home. The rooms were clean, spacious, and equipped with all amenities, providing a comfortable experience overall. The service, especially from the receptionist who guided me to my room and the exceptional Taxi Driver arranged by the hotel, was highly cooperative. The location was a bit hard to find but had beautiful views and a rooftop swimming pool area. The dining experience was great for setting up days of exploring but could be improved for outside meals. Overall, the facilities were top-notch, making my stay memorable.
Rooms
9.0
My room on the 50th level was more like a standalone luxury suite than a standard hotel room. It was clean, spacious, and had all the amenities I needed for a comfortable stay.
Service
9.0
The service at the hotel was exceptional. The receptionist was very cooperative in guiding me to my room, and the Taxi Driver provided by the hotel was not just a driver but a trained guide. Other services like room service, dry cleaning, and housekeeping were top-notch.
Location
7.0
Although the location was a bit secluded and undergoing renovation, the hotel offers beautiful views and a rooftop swimming pool area. It was close to local hawker food stalls, making it convenient for exploring the city.
Dining
8.0
The dining experience within the suite was excellent and set a positive tone for my exploration days. However, the outside dining options could be improved to enhance the overall experience.
Facilities
9.0
The hotel's facilities were impressive, providing everything I needed for a comfortable stay. From the terrace pool to the grand premier amenities, I had a fulfilling experience.
spacious rooms
secluded location
Andrew
United Kingdom,
August
2023
9.0/10
I had a lovely stay at the hotel. The rooms were spacious and comfortable, offering a great view of Menara KL. Having a washing machine and detergent made my stay even more convenient. The service was friendly and accommodating, although it could be more visible. The location was excellent, near public transit and major landmarks. The dining experience was fantastic, with a wide selection of syrups for coffee and a variety of breakfast options. Overall, a great value for the money.
Rooms
9.0
Service
8.0
The staff were lovely and very accommodating, especially the concierge.
Location
10.0
The location was great, close to public transit and major KL landmarks. Just a short walk to the Petronas Towers.
Dining
9.0
The dining experience was particularly excellent, with a great variety and nice touches like syrups for coffee.
Facilities
9.0
The facilities were top-notch, offering everything I needed during my stay.
Robert
United Kingdom,
May
2023
8.4/10
I felt lucky to stay at this hotel with its fantastic location close to the city center and most attractions. The rooms, although a bit smelly at first, were of great quality, but needed some air freshener. The service was top-notch, especially the assistance from Mr Basyar. The dining experience was decent, offering a huge buffet, but the staff could have been friendlier. Overall, a great value for the facilities and amenities provided.
Rooms
8.0
The rooms, with a very decent view, were of very good quality, despite needing some air freshener.
Service
9.0
The service was impeccable, especially thanks to Mr Basyar. The staff worked as a team to ensure all needs were met.
Location
9.0
The location was excellent, being within walking distance of major attractions and shopping areas.
Dining
7.0
The dining options were pretty good, offering a variety of local and international dishes in a buffet style.
Facilities
9.0
The facilities, including the sky desk and infinity edge pool, were top-notch, providing a great experience during the stay.
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